Customer Information - MEASURES AGAINST COVID-19
Customer Information - Measures Agaist COVID-19
Dear Visitor, The health and safety of our customers and our staff is our top priority. Please be informed of the operation and protection plan which includes instructions for the safety of all of us in order to enjoy a safe stay in our Accommodation. Our Accommodation continues its operation, observing all the protection measures against the new Corona. Our staff strictly carries out the planned cleaning of all accommodation areas, carefully following the cleaning, Hygiene and Disinfection protocols in accordance with the applicable Legislative requirements and regulations. Protocols include: • Training of all our employees in matters of hygiene and safety. • Established cleaning and disinfection cycles in all areas. • Apparent placement of hand disinfection devices. • Frequent cleaning and washing of crowded areas as well as frequent touch surfaces. Immediate response to emergency cleaning where and when required. Taking into account the current concerns about the new Corona virus 2019 (Covid19), we have established rules of stay in our Tourist Unit, so that together with the appropriate hygiene protocols, the well-being of the visitors is ensured. The Rules of Accommodation include: • During the Customer Check-In process, they are fully informed about the current Health & Safety Policy of the Hotel Unit and the Measures that have been implemented to address Covid-19 which they must comply with. • Avoid overcrowding during Check-In / Check-Out, keeping distance. • Check-out until 11:00 am and Check-In from 15:00 pm. During the time between each arrival and departure of different customers, the room is cleaned , thoroughly disinfected and adequate natural ventilation of the space is followed. •When approaching any indoor or shared service area (reception, bar, restaurant, pool) we ask all our visitors to keep the prescribed distance of one and a half (1.5) meters from the next and the previous one, in any order of priority in the Accommodation. • We recommend to our visitors the use of a face mask, in case of cough and / or sneezing, in all internal and common areas of the Accommodation. • We recommend to Customers to avoid staying in the Common Areas. • Monitoring of the relevant marking that has been placed in all common areas, as a reminder to observe the distances and implementation of the Health measures. • We recommend our visitors the frequent use of the special hand sanitizer that is placed for this purpose in several parts of the Accommodation. • Reception staff are up to date and trained to meet customer information requirements regarding applicable measures, Accommodation Policy, information on health providers - public and private hospitals - reference hospitals - pharmacies in our area as well as the provision of Media Individual Protection. • Avoid any rearrangement of furniture in public areas as they have been installed in accordance with the instructions of the Health Bodies, in order to avoid overcrowding and to comply with the requirement of 4 Persons / 10 sq.m. • Visitors are encouraged to immediately notify the reception in case they notice any symptoms of illness in anyone inside the Hotel. • In order to avoid any health problems, it is strictly forbidden for non-resident visitors to enter the rooms and other common meeting places. • The cleaning service will enter the room upon request of our visitor as regular entry into the rooms is not allowed. • The daily change of clothing, towels is abolished. In case you do NOT want the cleanliness of your room, please place the DO NOT DISTURB sign outside your door. In any other case, the maid will enter your room to clean it. • Decorative items (decorative pillows, etc.) are removed. • Commonly used multi-purpose items such as menus, magazines, coffee maker, etc. are removed. • For departures, meticulous disinfection is applied to the rooms and bathrooms in question. • Hotel pools can accommodate people depending on their square footage. For your information there is a label for the maximum number of people who can enter each pool. • All customers are required to comply with and comply with the regulations. • You are only allowed to use the the pool after personal hygiene. • When using shared WCs, congestion is avoided, distances and personal hygiene measures are observed. • We recommend emptying the common WC basins with a closed lid. • All Persons inside the Accommodation must follow the instructions of the Personnel and cooperate with them. pool after personal hygiene. As part of our commitment to health, safety and the well-being of our visitors, employees and society, we are closely monitoring developments regarding the new Coronium 2019 (Covid19) with regular updates and guidance from the National Agency for Public Health ( EODY) and the Ministry of Health, as well as by additional governmental and European organizations. The Accommodation has adapted to the new requirements of operation and implementation of the "Health Protocols in Tourism Enterprises" and has issued the Health First certificate from the Greek Ministry of Tourism.